Right to Repair: Why Repairability Matters to Technology Support

Technology support is not always about replacing a device. Sometimes the best outcome is keeping a useful device working.

Repair can reduce waste

If a device can be safely repaired and continue meeting the user's needs, replacement may not be necessary.

Availability matters

Some products are designed to be easier to repair than others. Parts, service information and construction can influence whether repair is practical.

Repair is not always the answer

A device that is unsafe, unsupported or no longer capable of meeting the requirement may be better replaced.

Consider the whole lifecycle

A technology decision can include purchase price, maintenance, repairability, energy use, support and eventual disposal.

The useful question is not “Can this be replaced?” It is “What is the most sensible way to meet the need?”